Frequently asked questions

All orders are dispatched within 48 hours of purchase, with free delivery Australia-wide. Once dispatched, most metro orders arrive within 5 to 9 business days, and regional areas may take a few days longer. You'll get a tracking link by email as soon as your order is on its way.

Yes. The moment your order leaves our warehouse we email you a tracking link, so you can follow it all the way to your door. If your tracking has not updated within a couple of days, or anything looks off, just message our team and we will chase it up with the courier for you. We would rather you asked than sat there wondering where your parcel is.

We do. Our products suit Australian households of all kinds, including renters, apartment dwellers and family homes, and we deliver to metro and regional addresses right across the country. Nothing we sell needs installation or permanent fittings, so there are no complications on delivery. Regional and remote areas can take a little longer than metro, but the tracking link keeps you across the timing the whole way.

Both. Every item is sold separately on the site, so you can start with just one product if you prefer. That said, most customers who start with a single item come back for the others within a few weeks, which is why buying a bundle up front tends to save the most. Bundles arrive packed together in one parcel with nothing extra to order to get going.

It depends on the bundle. The Essential Duo saves you up to 35 percent compared with buying the two items separately at full price, and the larger Complete Bundle can save you well over 80 dollars against ordering each item on its own. Discounts are applied automatically at checkout, so there is no code to remember. You will see the saving reflected in the total before you pay.

Cheap alternatives are usually cheap for a reason. They tend to cut corners on materials, quality control and longevity, which often means replacing them sooner or still dealing with the original problem. We build ours with tested materials and a design that holds up over time, so you are paying for something that works and keeps working rather than marketing fluff or a fancy box. Factor in what you save by not rebuying, and the value adds up.

You charge it once using the included cable, switch it on, and choose your preset from the on-device button or the companion app. It runs on a low-power smart chip that adjusts to how you use it, so you get a consistent clean without fiddling with settings. Most people are up and running inside five minutes, and if you can use a TV remote you can use this. Nothing permanent to install.

It charges via USB-C and runs on three preset modes you control with the button or the app. Once it is charged you simply fill it, choose your mode and go, and it does the work for you without much fuss. A single charge lasts up to around 30 days under normal use, so you are not tethered to a cable. It is designed for daily use and stays consistent over the long term.

It is refreshingly simple. You unbox it, follow three quick steps and you are done in under a minute, then use it as part of your daily routine. There is nothing to charge and nothing to learn. The build is engineered for everyday use and stays consistent over years, so it earns its place in your bathroom without any ongoing fuss or maintenance.

The Essential Duo pairs the Daily Fresh Electric Toothbrush with one complementary item, shipped together in one parcel. The Everyday and Complete Bundles add the Quick Clean Water Flosser and Fresh Finish Tongue Scraper so you get the full routine in a single box, with nothing else to buy to get started. Each bundle is put together because customers told us the items work better used together as a set.

Yes. Each product works on its own within seconds or minutes, and the items in a bundle are designed to layer into your routine as you go. There is nothing complicated to learn even if you have never used anything like this before. Simple instructions come in the parcel, and our bundles were built specifically as complete starter sets so you get every piece you need with nothing missing.

They are built and tested for Australian life, from scorching heat and humid coastal summers to cold southern winters. We use tested materials that meet recognised safety and durability standards, because that is what determines whether a product actually delivers. Where relevant we choose finishes that are built to last well beyond a single season. Whether you own or rent, they suit any home and leave no marks, damage or permanent fittings.

Care is straightforward. For the electric toothbrush and water flosser, wipe them down with a soft cloth and charge when the indicator prompts you. No special cleaning products and no servicing required. The tongue scraper just needs a quick rinse and proper storage between uses. Follow the simple guidelines included with your order and everything holds up beautifully for the long term. We designed the range to be low maintenance because nobody wants another high-effort product in their life.

Consistency is the key. Most Australians use their products daily as part of their regular routine, and it only takes a few minutes per session, so it is easy to fit in even on busy days. There is no strict minimum or maximum, you use them as often as suits you. The more consistently you use them, the more the results compound, which is where people notice the biggest difference.

Most people notice a clear difference within the first week of regular use, with results continuing to build from there and settling in around the four to six week mark. Some feel it sooner, some take a little longer. We will not promise overnight miracles, because that is not how real, lasting results work. What we will say is that used as directed and consistently, the range earns its place in your routine.

That was the whole idea. We designed the range to slot into your existing routine rather than add to it. Each product takes minutes, not hours, and works whether you are at home, travelling or juggling kids and work. The toothbrush and flosser are cordless in use, so they pack easily for a weekend away. Plenty of customers tell us they barely notice the time it takes because the result is worth it.

You are covered by our 30-day satisfaction guarantee. Try your order properly at home, and if you are not happy for any reason, email our team and we will refund you. No restocking fees, no hoops to jump through and no awkward questions. We can offer this because the large majority of customers love their products, but if you turn out to be the exception, you will not be left out of pocket.

Bundles are sold as a complete set, so returns are processed for the full bundle within the 30-day guarantee window for a full refund rather than piece by piece. If something specific is not working for you, get in touch before you send anything back, because there is often a simple fix, and we are happy to help you sort it out either way.

Yes. Every order is backed by our warranty covering defects in materials and workmanship. If something is not right out of the box, or it fails through normal use, contact our support team and we will sort it out with a repair, replacement or refund depending on the situation. The full warranty terms are on our policies page. If a product lets you down, we will make it right.

They are designed for anyone who wants a simpler, more consistent daily oral care routine, whether that is at home, at work or while travelling. Our customers range from busy parents to professionals to retirees, and the use cases are genuinely wide. If you are unsure whether a particular product or bundle suits your situation, message our team and we will give you an honest answer rather than a sales pitch.

Most alternatives either treat the symptom rather than the cause, or compromise on quality to hit a low price. We focused on solving the actual problem with a design that holds up over time and materials we do not cut corners on. You are not paying for marketing hype, you are paying for something that works and keeps working. That, plus honest advice and a real guarantee, is the difference.

Just reach out to our support team. If you want personalised pointers on getting the most out of your products, or you have a question before ordering, we are happy to help and we will not push you toward something you do not need. After your order arrives, the same team is there for setup questions, care tips, warranty and returns. We would rather you asked than guessed.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

Novora operates from Rialto, L2 Podium East, 525 Collins Street, Melbourne, Victoria 3000. Please note this is a registered office for correspondence only — we don't hold stock here and can't accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

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